E-commerce logistics platform Boxwise and returns specialist Retourly are starting a strategic partnership that lets webshops handle their returns directly from the Boxwise dashboard. Shared customers save an estimated 30% on processing time as a result. Together the two companies serve more than 900 Dutch webshops, and the first integrated feature goes live in November.
Returns are a growing cost for Dutch webshops. Figures from Thuiswinkel.org show that return rates in Dutch e-commerce have been climbing for years, while handling them still happens largely by hand at many webshops: printing return labels, scanning packages and updating stock are separate steps that cost customer service and logistics teams a lot of time. Boxwise noticed that customers increasingly named this as their biggest pain point, but building a full returns system did not fit the core of the platform. Retourly already did that work for hundreds of webshops, with a system that processes returns automatically from notification to refund.
Through the integration, the complete returns status now shows up directly in the Boxwise dashboard, so webshops no longer have to switch between two systems. Shared customers save an estimated 30% on processing time for returns, because labels, refunds and stock updates sync automatically. "Our customers had been asking for a returns solution that fits smoothly into their existing workflow," says Thomas Bakker, CEO of Boxwise. "With Retourly we don't have to build that ourselves, and we can still deliver it today."
"Boxwise and Retourly largely serve the same customer, just from a different part of the process, and that combination makes things simpler for webshops," says the director of Retourly. Together the companies now serve more than 900 Dutch webshops. The joint integration goes live in November, followed by expansion to Belgian webshops.